IT Business Analyst

This is a full-time job suitable for passionate professionals who want to work for a leading European Insurance Group on a very flexible work schedule.

You will work as part of a multinational group with true, large, enterprise-wide systems, complex architectures and real-life constraints (speed, performance, non-stop systems availability) and are going to be part of an agile team aimed at designing and implementing enterprise level solutions.

You will be responsible for ensuring the continuity, stability, and further development of the POS Database Services, a core backend component supporting the main UNIQA Sales application.

Your responsibilities

Understand, adapt and work within the UNIQA Delivery Model
Take ownership of the responsibilities assigned to the Business Analyst
Execute functional and technical business analysis activities for POS DB Services.
Understand, document, and continuously enhance data models, service logic, and integrations with adjacent CRM and sales systems.
Collaborate closely with Sales IT, CRM, Architecture, and Operations teams to ensure seamless end‑to‑end system functionality.
Analyze incidents and change requests, identify root causes, and coordinate resolutions with development teams.
Support knowledge transition by actively acquiring, consolidating, and documenting system and process know‑how from existing experts
Ensure stable system operations and proactively identify opportunities for optimization, modernization, and improved performance.

Required skills

University degree (Bachelor/Master) in IT, Economics or other relevant studies
At least 3 years of experience in an IT environment within the insurance industry as a Business Analyst or in a comparable role
Strong proficiency in SQL
Capable of delivering optimized solutions based on the clients’ needs
Strong communication skills and understanding of complex organizational structures
Effective team-worker in a corporate environment, fostering collaboration within the team
Active involvement in team activities/decisions
High attention to details
Structured, organized working style, with an ambition to deliver quality results in limited time
Constantly driven for improvement
Very good command of German and English

Desirable skills

Basic understanding of text mark-up languages (xml, html…)
Basic knowledge of business architecture and analysis methodologies
Experience in using JIRA and Confluence
Experience in agile methodologies (Scrum, Safe)
Experience in the Insurance field.
Experience in analyzing complex business and technical requirements
Solid understanding of agile methodologies and enjoyment of working in cross-functional teams

Compensation & benefits:

Attractive remuneration package with a full-time permanent contract
Yearly bonus
Incentives for high performance
Employee referral bonuses
Stable work environment part of large Banking and Insurance Multinational Group
Working on long-term in-house projects
Quiet office in Kamenitza Office Park
Flexible working hours
Hybrid work possible (after the onboarding period)
Additional health insurance including dental care
Food vouchers
Multisport card
Exchange of experience and training with international professionals
Career development opportunities
Team building events held both in Bulgaria and Europe
A friendly team culture that promotes learning and team collaboration
German language courses

By submitting your application you acknowledge and consent to the data privacy policies of UNIQA Group. You grant us use of your personal data for the purpose of validating your professional qualifications for the purposes of potential employment by UNIQA Group Bulgaria branch.

Bulgaria

Full Time

Are you interested in the position IT Business Analyst?